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Terms & Conditions of Sale

THESE TERMS OF SALE (“TERMS”) CONSITUTE A BINDING LEGAL CONTRACT BETWEEN US, DIGITAL WAVE LTD, THE SELLER (WITH REFERENCES TO “US”, “WE”, OR “OUR” BEING CONSTRUED ACCORDINGLY), AND YOU, THE PURCHASER (WITH REFERENCES TO “YOU” OR “YOUR” BEING CONSTRUED ACCORDINGLY). BY ORDERING ANY PRODUCT OR SERVICE THROUGH A FASTSPRING COMMERCE SOLUTION OR BY VISITING THIS ONLINE STORE, YOU SIGNIFY YOUR ACCEPTANCE OF THIS AGREEMENT.

Scope

You may download and use our product at no cost accepting our product end-user license agreement. As a user, you will have the ability to use some, but not all, of the features and services available within the product.

In order to access additional features and services, including the ability to use many of our extra features, optionally you may become a subscriber.

Depending on the subscription plan you select, you will be entitled to varying number of features and/or different limits.

FastSpring ( http://www.fastspring.com/ ) is a trusted reseller of our subscriptions.

Cancellation of service

We reserve the right of unilateral product or service cancellation under the following circumstances:

• Client breaks these Terms and Conditions or end-user license agreement;

• As respond to requests for customer service;

• We receive abuse request concerning user actions from law enforcement agencies.

Please note that in any case of cancellation, refund or chargeback we reserve the right to disable your activation key.

Refund policy

First of all, please contact support.freemake.com with any questions or issues related to our products or services. If you need a refund for a subscription, please read our refund policy.

We want you to be satisfied with our products. You have 14 days after key activation to check the software malfunctions. We accept refund requests only within 14 days after key activation. If you encounter a constant problem, please contact support.freemake.com within this timeframe.

We provide refund of your payment in the following cases:

1. If you stably encounter an error within 14 days after key activation which is preventing you from using our product properly, and if we are not able to correct the error within an acceptable period of time or are unable to suggest a temporary solution.

Please note that you shall provide detailed information about an error such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.

2. If you accidentally paid for the same subscription more than once during 1 year.

We reserve the right to decline refund requests in the following cases:

1. If you request refund later than 14 days after key activation, except duplicate payments.

2. When a user demands a refund immediately after buying our subscription.

3. When a user asks for a refund without describing any particular technical error, which prevents from using our product properly or when a user refuses to provide additional information or files related to his/her issue.

4. When a user refuses to follow support troubleshooting advice.

5. When a user requests a refund due to the absence of features which we never claimed to provide.

6. When user's email address is not available due to a tech reason, doesn't exist, doesn't accept emails from an unknown sender, or contains a misprint.

Please note that the key is automatically sent to the email used during payment procedure.

Please contact support.freemake.com with your payment details to get a key.

7. When a user asks to make a refund for bought subscription after he/she sees a special discounted offer.

8. When a user asks to refund the difference between a usual price subscription and a special offer. In such cases, if you disagree with our grounds for refund refusal, you can apply to your bank and initiate a chargeback.

Please note that in any case of cancellation, refund or chargeback we reserve the right to disable your activation key.

Warranty Disclaimer

THIS PRODUCT AND ANY RELATED DOCUMENTATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OR MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. THE ENTIRE RISK ARISING OUT OF USE OR PERFORMANCE OF THE PRODUCT REMAINS WITH YOU.

Limitation of Liability

IN NO EVENT SHALL WE BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OR OF INABILITY TO USE THE PRODUCT.

This terms are subject to change without notice.